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Interactive Research School For Health Affairs (IRSHA), Pune

Complaint


Policy

The laboratory has a policy to receive complaints from the internal staffs, vendor, sponsor and customers. The laboratory has a documented procedure to receive, evaluate and make decision on complaints. All complaint information will be handled sensitively with relevant data protection requirements. The laboratory is committed to handle complaints efficiently.

  • A complaint can be received by various means, in writing, electronically through e-mail, by telephone, customer in person or their representative and through customer`s feedback. A complaint can also be dropped in the complaint box located in the laboratory.
  • The laboratory aims to respond to the complaints in a timely manner so as to enhance confidence in the laboratory management process, use the information received to improve the quality of our services.
  • The laboratory’s objective is to ensure that the complainants feel comfortable that their complaints / worries are listened to and resolved upon promptly.
 
Complaint Form
  1. To submit any complaint related to testing activity at NIBEC, please fills up the below form..


  2. Name of Person(*)
    Please type name of person.
  3. Name of Company(*)
    Please mention the name of company.
  4. Postal Address(*)
    Please enter your Postal Address
  5. E-mail ID(*)
    Invalid email address.
  6. Contact number(*)
    Invalid contact number.
  7. Complaint(*)
    Please enter your Complaint
  8. Verification code(*)
    Verification code Show new codeInvalid code
  9.  

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